Refund policy
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise your right of withdrawal, you must contact us (Emmi Ultrasonic GmbH, Gerauer Strasse 34, 64546 Mörfelden-Walldorf, Germany, info@emmi-ultrasonic. de, phone: +49(0)6105-406794) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may refuse a refund until we have received the returned goods or until you have provided proof that you have sent the goods back to us, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the immediate costs of returning the goods. You only have to pay for any diminished value of the goods if this loss in value is due to handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.
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Specimen - revocation form (If you wish to revoke the contract, please fill up this form and send it back to us.) – To Emmi Ultrasonic GmbH, Gerauer Strasse 34, 64546 Mörfelden-Walldorf, Germany, info@emmi-ultrasonic.de – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only for paper-based notification) – Date |
Different return shipping costs for Germany
We will bear the direct costs of returning the goods if the return shipment is made within Germany.
Return labels
Without prejudice to your statutory rights, free return labels are provided for your return shipment within Germany. When using these return labels, the return shipment is free of charge for you. The return label will be provided by email. A link to retrieve the return label will be provided.